Refund and cancellation information

Before payment

Ask the provider to confirm the service being supplied, the total amount and currency, any taxes or fees, the expected delivery process, renewal and cancellation rules, and the refund terms that apply to your order. Keep a copy of that confirmation.

A trial enquiry or WhatsApp message is not an active subscription and does not create a refund commitment.

Making a request

If you need to raise a billing or refund question, contact the provider through the WhatsApp contact page and include the order reference, the date, and a clear description of the issue. Do not include card numbers, passwords, or playlist credentials.

The website does not guarantee a particular response time or outcome. Any mandatory consumer rights under applicable law remain unaffected by this notice. Review the terms of use before contacting the provider.

Reseller packages

Reseller package refunds, credit expiry, eligibility, and cancellation terms have not been specified here. Review the reseller package details and obtain written terms from the provider before purchasing credits.